Claims Specialist

Claims Specialist

SmartStop Asset Management is seeking an experienced Claims Specialist for our Ladera Ranch corporate office. This role requires a demonstrated track record of success with the ability to sort and manage tenant insurance claim requests from the stores. Candidate will be responsible for working with customers that are submitting tenant insurance claims, verifying the legitimacy, working with the store employees/customers to complete forms and obtain claim information, including incident reports and pictures. Candidate will then work with our insurance broker for claims submission and also oversee the premium payments to the AP Department.  Completes other job duties as instructed. This position will assist in overseeing the tenant insurance program for all US and Canadian stores.


  • Management and oversight of claims in a multi-unit environment
  • High energy level with enthusiasm for the role and results
  • Proven ability to interact with customers and employees alike
  • Dynamic intelligence and involvement at all levels of operations
  • Ability to take a stand, regardless of external pressures
  • True belief in customer centricity
  • Can directly answer and address difficult issues and lead continuous improvement
  • Proactive nature in resolving customer claims
  • Ability to partner and follow guidance from supervisor
  • Superior organizational skills
  • Ability to provide direct, actionable (positive or corrective) feedback to others
  • Strong written and verbal communication skills
  • Must work at the corporate office in Ladera Ranch, CA

Salary:   $55,000 – $60,000 Annually


  • Comprehensive medical plan
  • Dental plan
  • Vision plan
  • 401(K) with employer match
  • Supplemental life insurance
  • Long and short-term disability coverage
  • Paid time off for vacation, sick time and personal days

How Do I Apply

  1. Download the application to your computer, print it out and complete the application
  2. Fax it to (949) 861-6364 or Email it to

SmartStop Asset Management, LLC

10 Terrace Rd.
Ladera Ranch, CA 92694

T: (949) 429.6600
F: (949) 429.6606